Kerala Guest House Management System (KGHMS)

Introduction to KGHMS

The Kerala Guest House Management System (KGHMS) is a state-of-the-art online platform designed to simplify the booking of government guest house accommodations in Kerala and Kanyakumari. This system, overseen by the Kerala General Administration (Political) Department and powered by the National Informatics Centre (NIC), ensures a seamless reservation experience.

Accessing the KGHMS Platform

Key Features of KGHMS

  • Online Booking: Available 24/7, this feature allows users to secure accommodations anytime, anywhere.
  • Real-Time Availability: A user-friendly calendar displays up-to-date room availability, facilitating immediate planning and booking.
  • Secure Payment Processing: Integrated payment gateway supports transactions via debit or credit cards, ensuring a smooth and safe booking process.
  • Instant Confirmation: Upon booking, users receive a confirmation email, which includes all reservation details for easy reference.
  • Reservation Management: Users can view, cancel, or modify bookings online, providing flexibility and control over travel plans.
  • Detailed Guest House Information: Each listing includes comprehensive details about the amenities and facilities available, helping users make informed decisions.

How to Log In and Manage Your Booking

For Returning Users

  1. OTP Login: For users who have already registered:
    • Navigate to the KGHMS login page.
    • Select “OTP Login”.
    • Enter your registered mobile number to receive an OTP via SMS.
    • Submit the OTP along with the displayed captcha to access your account.
  2. Registered User Login:
    • Visit the login page and select “Registered User Login”.
    • Input your username and password.
    • Complete the captcha verification to proceed to your dashboard.

For New Users

  • Account Creation:
    • Click on “Create new Account (Sign Up)” on the login page.
    • Follow the prompts to set up your account, ensuring you provide accurate information for future reservations.

Additional Login Information

  • If you encounter difficulties logging in, the “Forgot Password” option can help you reset your credentials.
  • Be sure to enter the correct captcha code to prevent unauthorized access by automated systems.

Booking and Reservation Protocols

General Guidelines

  • Check-In and Check-Out: The standard check-in time is 6 PM, and check-out is at 3 PM. Charges are based on a 24-hour rental period.
  • Concessional Rates: To qualify for reduced rates, present your official identity card at check-in.
  • Reservation Cancellations: If a room is not occupied on the booked starting date, it may be reassigned to a waitlisted guest.

Special Considerations

  • Misuse of Facilities: Any form of impersonation or misuse of the guest house facilities is strictly prohibited and will be dealt with severely.
  • Conference Hall Booking: Available exclusively for official government functions and related organizations.

Ensuring a Smooth Reservation Experience

What to Expect After Booking

Upon completing a reservation, you will receive an SMS and an email confirmation. Room status updates are also sent via SMS starting five days before your arrival.

Customer Support

For assistance, the Kerala General Administration (Political) Department can be contacted at:

  • Phone Numbers: 0471-2518747, 2518746, 2324433, 2518456

Conclusion

The Kerala Guest House Management System epitomizes efficient and user-friendly accommodation management, tailored specifically for the needs of travelers to Kerala and Kanyakumari. By leveraging technology, KGHMS enhances the accessibility and convenience of government guest house bookings, ensuring a pleasant and hassle-free stay for all guests.

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