Twitter to launch a revamped verification system with publicly documented guidelines – TipsClear

According to a recent discovery by reverse engineer Jen Manchun Wong, Twitter has developed a new in-app system to request verification, which Twitter has confirmed. The search includes an added “request verification” option that appears in a redesigned account settings screen. The feature has not been launched to the public, Twitter says.

Wong typically searches for features like these on Twitter and Facebook, creating a name for himself as someone who makes upcoming additions and changes to popular social apps so they can go live.

In this case, he stumbled upon one of Twitter’s most-requested features outside of an edit button: a way to get the blue checkmark that is usually reserved for public figures.

Over the years, Twitter’s verification system had become largely ad hoc, resulting in consumer confusion about what it means to be verified on its platform. The company wanted the system to reveal that there is someone with a high-profile account, in fact, they say who they are. But instead, the system was often regarded as one that anointed those Twitter considered “notable figures”.

The checkmark meant the badge of honor, which sometimes gives disastrous results.

The issue surfaced in 2017 when critics found out that Twitter had verified the account of Jason Kessler, the organizer of the white supremacist rally in Charlottesville, Va., In August, in which one person was killed. Twitter tried to explain that its system would award verification badges to accounts of “public interest”, but critics argued that a known white supremacist is not even a figure that should be verified – especially when so many are actually There are still not significant figures in.

Later, Twitter said it would stop verification while figuring out how to fix the system. It also pulled up a public submission form that allowed users to request verification as it worked to rethink its processes.

Later, in 2018, Twitter announced that it would no longer prioritize its overhaul of the verification system, instead focusing its efforts on electoral integrity. In the months that followed, Twitter slowed down the speed of verification, but did not stop completely. It verified candidates who qualified for their primary ballot, an adjustment from the 2018 US midterm elections. It also validated the elected officials who won a public office. Recently, Twitter began confirming official health experts who were tweeting credible information about the novel coronovirus.

Now, the company plans to roll back the option that allows individual users to request verification.

But the change is not just about the reappearance of the Wong-spotted feature, Twitter told TipsClear. This time, Twitter will also publicly document what Twitter is eligible for to verify the user. The hope is that with greater clarity and transparency around the process, people will understand why the company makes this choice.

Twitter has had internal guidelines around verification in the past, but this will be the first time Twitter has publicly and specifically documented those rules.

The company confirmed that Wong’s search showed forthcoming options for requesting verification, but would not comment on when the new system would be available or what the new guidelines would state when available. Twitter said that all this is part of the work that was going on earlier because it said it would modify the verification system.

The company is often criticized for how it enforces its rules – whether it is about banning or punishing accounts that break the terms of service, which removes it altogether, or For example how does fact-checking apply. In other words, the documentation of verification works did not consider it necessary to end the criticisms. But it could establish at least one baseline, allowing Twitter to re-tease that exceptions to its rules would eventually require rewritten guidelines down the road.

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