Lego has gone above and beyond (the echo effect) in making sure that one of their customers is completely satisfied with their purchase. John, superfan of both lego And star wars, Mos Eisley found the Cantina set on target, and he bought it. This collector had a hard time finding the highly coveted collector’s item. It has over 3,000 pieces and will set you back $350, more if you’re lucky enough to get your hands on it. With a 400-page book of instructions, you know it’s going to be quite an undertaking. It also confirms John’s Lego and star wars Biggest fan status.
Like all Lego enthusiasts, he set about carefully sorting the pieces for his new star wars Consulting the set, and the phone book, I mean, the instructions, started building. After hours of work and, to be honest, play, John discovers he’s missing a bag of pieces! John didn’t want to return his highly sought-after collector’s item to Target for a refund. He wanted to complete his luxurious Mos Eisley Cantina. He had already done two-thirds! He decided that instead of getting his money back, he would reach out to Lego to see what could be done.
The pain of reaching customer service is bleeding one’s eyes, and it must be a whole new level of agony to reach a big company, which is the equivalent of asking for some puzzle pieces missing in your business. Just give me the bleeding eyeballs. But in this case, my choice would be so wrong! John approaches Lego, and they come back to him with a response that would make Luke Skywalker proud. Attention, big business! It is done like this.
“Dear John, thanks for contacting us and providing that information! I’m sorry you’re missing a bag 14 from your Mos Eisley Cantina! It must be Lord Vader’s job. Fear not, because I hired Han Have that bag delivered straight to you. It’s a brick-filled day and may the Force be with you.”
High-fives around for Lego. Whoever was on the other end of that email made John’s day, closing him in as a solid returning customer. But more than that, they came back blaming Darth Vader, and put Han Solo on the case!? Who knew saying the word brictastic would be so much fun? I have to admit that my Lego experience when I go to a friend’s house is limited by the emotional trail of stepping on them, but I just might have to let go of a snag so that I can be the custodian of the company that’s at heart. Has a company looks and humorous flair.
Don’t you dare go down that rabbit hole of Lego, or you’ll be late for work. And don’t even think about buying strange things upside down for my birthday, in two weeks, until season 4 to grope me. It comes with actual working lights with all the characters, and Hopper’s Chevy Blazer, and the alphabet in Joyce’s living room. Stop Yourself!
Subject: Lego, Star Wars