Disney Park Apps, Other Online Services Experience Outages – Inside the Magic

On Thursday, Disney fans and theme park Guests reported that the My Disney Experience app (the official app of Walt Disney World Resort) and the Disneyland app (the official app of Disneyland Resort) — in addition to other Disney online services and phone lines — experienced some downtime.

Just before 10 a.m. PST, the My Disney Experience app displayed the following message:

Pardon The Inconvenience

Some of our digital experiences may ve unav

my disney experience outage
Credit: Screenshot via My Disney Experience

A similar pop-up appeared in the Disneyland app. Though it did not appear for all users, many reported seeing the following:

Disney’s 3rd party provider of cloud services like virtual queues, mobile order, the app in general, is down. I would imagine other places that use this service are down as well.

In an attempt to get assistance via phone, we found that phone lines were busy, as the Walt Disney World Resort Web Support phone line did not allow any calls to go through.

Disneyland Guests took to Twitter to share their issues with the app. One Guest mentioned that they got a boarding group for Star Wars: Rise of the Resistance, but the app crashed and they could not enter the theme park in time.

Got myself a rise of the resistance boarding pass but the app crashed and I couldn’t get in the park on time. Thanks,
@Disneyland! Lol

A Disney World Guest Tweeted that the downtime of My Disney Experience led to issues with MagicBand payments:

My Disney Experience app is down. That means no magic band payments as well. Maybe it’s a sign guests not making an order should be allowed in all restaurants to escape the oppressive heat Grimacing face @WDWGuestService

Guests started reporting issues with the Disneyland app and My Disney Experience app just after 9 a.m. PST.

AppleInsider shared an update, reporting that these issues are plaguing not only Disney websites and apps but other websites and apps, as well:

Internet connection issues are plaguing the United States, and Akamai DNS server malfunctions appear to be the root cause of the problem.

Akamai runs the Edge DNS service, and the company has reported an issue with the service. No detailed information about the problem has been provided by Akamai, nor has a timetable for fixes and restoration.

At this time Akamai has only issued a limited statement on the issue.

Stay tuned to Inside the Magic as we share updates on this developing story.

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