dfw.chennaimetrowater.in Online Water Tanker Booking – Status Check, Procedures, Facilities

Easing the Flow: Navigating CMWSSB’s Online Water Tanker Booking in Chennai

In the bustling metropolis of Chennai, where the rhythm of life is as dynamic as its people, water management remains a critical issue. Recognizing the need for an efficient and user-friendly solution, the Chennai Metropolitan Water Supply and Sewerage Board (CMWSSB) has introduced an online water tanker booking system. This innovative service is a leap forward in ensuring equitable water distribution and is reflective of Chennai’s commitment to integrating technology in urban governance.

In this blog post, we dive into the digital waters of CMWSSB’s online booking system, a tool designed to simplify the lives of Chennai’s residents. This system not only alleviates the challenges of water scarcity but also brings transparency and efficiency to the process of water distribution. How does this system work, and what are its benefits to the average Chennai resident? Moreover, what steps should you follow to book a water tanker online, and what should you expect during the process?

As we explore the online water tanker booking system, we will guide you through its functionalities, offer tips for a smooth booking experience, and discuss the significant impact this digital transition has on water management in Chennai. Whether you’re a resident facing acute water shortages or just someone looking to understand the city’s water management strategies, this post will provide valuable insights into navigating CMWSSB’s innovative online service.

Organisation : CMWSSB Chennai Metropolitan Water Supply and Sewerage Board
Portal : Dial For Water 2.0 Portal
Facility Name : Online Water Tanker Booking
Applicable Place : Chennai
Website : https://dfw.chennaimetrowater.in/

How To Do CMWSSB Water Tanker Booking?

Before proceeding with CMWSSB Water Tanker Registration and Booking, consumers are kindly advised to carefully read the following instructions. Enhancing the writing quality, optimizing word choice, structure, readability, and eloquence, while retaining the original meaning.

Register For Dial For Water

With our new system, domestic and partly commercial consumers can easily register for booking water tanker services. All you need is your CMC (Consumer Number) to get started. To ensure a smooth registration process, please make sure that you do not have any arrears of water tax and charges at the time of registration or booking.

During registration, please provide your mobile number. Please note that if your mobile number is already registered, you won’t be able to register again. To complete the registration process, you will need to validate your mobile number by entering the One Time Password (OTP) sent to you via SMS.

Once your mobile number is successfully validated, you will be registered and allowed to book a water tanker. Convenient online payment options are available for a hassle-free experience.

Experience the ease and convenience of our new system for booking water tanker services. Register now and enjoy uninterrupted water supply!

1704695875 249 dfwchennaimetrowaterin – Status Check Procedures Facilities

Booking Procedure For Online Payment

After completing the registration process, consumers can easily book a water tanker by entering their registered mobile number. The system will generate a One Time Password (OTP) and send it to the consumer via SMS for validation.

It’s important to note that the booking is limited to a quota per day on a first-come, first-serve basis. Therefore, consumers are advised to have their payment details for credit/debit cards or net banking ready before proceeding.

Depending on the consumer category (MSB/Non MSB), different booking options will be available. Consumers can choose between the next two days and select the desired capacity of the water tanker.

To proceed with the booking, simply click on the “Pay” button for online payment. If you are a consumer of a Multi Storied Building (MSB), you can book water tankers with capacities of 9KL, 12KL, and 16KL, subject to availability. Non Multi Storied Building (NMSB) consumers can book 6KL and 9KL capacity water tankers.

Please ensure that the payment transaction is completed within 15 minutes of clicking the “Pay” button. After this time, the session will time out, and the transaction will be aborted, even if the payment is successful. In such cases, you will need to restart the booking process. Rest assured, any debited amount will be refunded within the next 3 banking days.

If the payment queue is already full, you will see a message stating “Payment Queue Already Full.” To secure another chance for payment and booking, simply click on the “Check Status” button repeatedly.

For payment, consumers have the option to use net banking, debit card, or credit card. Simply select the desired payment mode.

1704695875 602 dfwchennaimetrowaterin – Status Check Procedures Facilities

Booking Time Slots & Tariff

The bookings will be open as per the time slots and tariff as given below:

of Lorry
Booking Mode Booking time Payment Tariff (in ₹)
Domestic Partly
6 KL Online payment 7.00 am to 6.00 pm 475 735
9 KL 9.00 am to 6.00 pm 700 1050
16 KL 12.00 Noon to 6.00 pm 1200 1785


Please take note that once a booking is made, it cannot be cancelled. Upon successful payment, consumers will receive an acknowledgement of payment receipt via SMS, along with a Booking ID. They will also have the option to download the receipt. Any previous pending bookings will automatically be cancelled once the online payment system confirms the new booking.

We strive to ensure that water is delivered to consumers on the scheduled date of the tanker booking. However, if unforeseen circumstances prevent us from doing so, delivery will be arranged within the following three days.

When making a booking, please be aware that the length of the available hosepipe is limited to 40 feet. Once the delivery is scheduled, consumers will receive an SMS containing details about the lorry number, driver’s mobile number, and a unique PIN. This PIN must be provided to the lorry driver upon receipt of the delivery.

To avail further bookings, consumers must confirm the delivery of water by entering the mobile number and PIN number sent via SMS. They will also have the ability to check the status of their existing bookings using the mobile number and booking number. Additionally, consumers can choose to resend the PIN and download the booking receipt using this option.

If a consumer does not receive the water delivery after receiving an SMS with delivery details, they should contact the CMWSSB call center at 044-45674567 to lodge a complaint.

Please note that consumers cannot book a water tanker until 10 days after the previous delivery of water, for all capacities (6KL/9KL/12KL/16KL). This restriction also applies if the consumer has not confirmed the delivery of water received against a booking by entering the PIN number sent via SMS.

Consumers are advised to make necessary arrangements to receive the delivery on the scheduled date. CMWSSB will make every effort to contact the consumer before the delivery. However, if the delivery cannot be made due to the unavailability of the consumer, the booking will be cancelled, and CMWSSB cannot be held responsible for such cases.


Call +91-44-4567-4567 for help

FAQ On CMWSSB Water Tanker Booking

Frequently Asked Questions FAQ On CMWSSB Water Tanker Booking

Q: What is CMWSSB?
A: CMWSSB stands for Chennai Metropolitan Water Supply and Sewerage Board. It is the government agency responsible for managing water supply and sanitation services in the Chennai Metropolitan Area in Tamil Nadu, India.

Q: What is CMWSSB Water Tanker Booking?
A: CMWSSB Water Tanker Booking is a service provided by the Chennai Metropolitan Water Supply and Sewerage Board for residents of Chennai who require water tanker services. It allows individuals to book water tankers for the supply of water to their residences or commercial establishments.

Q: What are the charges for CMWSSB water tanker services?
A: The charges for CMWSSB water tanker services may vary depending on factors such as the quantity of water requested and the distance of delivery. The applicable charges can be obtained from the CMWSSB website or by contacting their customer service.

Q: How long does it take to receive the water tanker after booking?
A: The time taken to receive the water tanker after booking can vary based on factors such as demand, availability, and location. It is advisable to book the water tanker in advance to ensure timely delivery.

Additional Simplified Procedure

Here are the steps on how to book a water tanker online:
1) Go to the CMWSSB website: https://cmwssb.tn.gov.in/.
2) Click on the “Water Tanker Booking” link.
3) Enter your Account Number and Consumer Number.
4) Select the Date and Time you want the tanker to be delivered.
5) Click on the Book Tanker button.
6) You will be redirected to the Payment page.
7) Select the Payment Mode. You can pay using Credit Card, Debit Card, or Net Banking.
8) Enter the Payment Details and click on the Pay Now button.
9) You will receive a confirmation message once the payment is successful.

Here are the steps on how to book a water tanker by phone:
** Provide your Account Number and Consumer Number.
** Select the Date and Time you want the tanker to be delivered.
** Pay for the tanker by cash or credit card.

Related / Similar Facility :

CMWSSB Water Tax & Charges Online Payment

TANGEDCO TNEB New Service Connection

Tamil Nadu House Reservation

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